Product Wear Warranty

Rustic Textures & Rustic Textures Parquet Collection (Covering RT, ST & RTP Codes)

12 Year Residential Guarantee

7 Year Commercial*

Natural Timbers & Natural Timbers Parquet Collection (Covering NT, HC and NTP codes)

Lifetime Residential Guarantee

10 Year Commercial Guarantee*

ZEEZOO® SPC Rigid Core

Lifetime Residential Guarantee

7 Year Commercial Guarantee*

CUBE® SPC Rigid Core

Lifetime Residential Guarantee

10 Year Commercial Guarantee*

J2 Flooring offers a ‘wear guarantee’ on all of our first quality LVT and SPC floors to the purchaser against wearing out for the specific range and period above, providing the floor was installed correctly and maintained properly, using j2 Flooring approved cleaning and maintenance products and used as intended.

Wearing out is defined as the surface wear layer being worn out,resulting in the pattern / colour being removed from normal traffic. In the event of the wear layer wearing out within the warranty time frame, from the date of installation, j2 Flooring will replace the flooring product only. Our products are also guaranteed against any m

anufacturing defects, which would be visible and present before and during installation.

Our guarantee does not cover installation errors or incorrect maintenance, wear out from the following is also not included:

  1. Accidental damage or misuse causing Stains, scratches, indentations, scuffs
  2. Discolouration from excessive moisture, ie. leaks, incorrect cleaning solutions.
  3. Incorrect adhesive use or application. 
  4. Incorrect preparation materials or defects caused by preparation materials 
  5. Installation errors resulting in the floor to fail as a result.

We strongly advise all purchasers of j2 Flooring products also purchase a recognised LVT / SPC cleaning and maintenance solutions to withhold the guarantee. Please speak to your supplier regarding this or use Dr Schutz cleaning and maintenance products.

For additional information or advice, please consult your supplier.

 

*as commercial usage can vary, to ensure our product will be covered for the intended usage, please contact us. In some instances commercial warranty on wear will be increased from the specified time above, or reduced dependent on the application.